My friends, I know that you might hear this from me a lot, but the
issue with these fake #tech #support #scams, which come by way of Pop-up
windows, pop-up windows with AUDIO and telephone calls is becoming ever
so more serious. I have been inundated with clients dealing with these
issues daily which tells me that they are on a steady rise. These scams
are not going to go away because it is a multi-billion dollar (annually)
industry.
Here are some questions I am getting and I pass this
on to you. Feel free to pass this on to friends and family and SHARE my
page so folks can find me if they find themselves in peril with their
computers.
What did I do wrong to get this pop-up? Likely,
nothing. These pop-ups are generated by scripts that are placed into
websites unknowingly by the website owner so it is passed to you when
you land on an otherwise legitimate website. One of the newer ways this
is happening is that the malicious code is tied to advertising on
webpages, which again, will auto-launch when you land on the page.
I
have a pop-up, what do I do? The first thing to do is realize that it
is FAKE. No one from #Microsoft or any other company knows if you have
viruses or such. But you have to get this off your screen and fast,
right? So you might notice that you cannot just close the browser so you
have to open your Task Manager. To do this, Right-Click on the taskbar
that lays across the bottom of your screen. Select the Task Manager.
When that loads, you can click on the web browser that is open (Chrome,
Firefox, Internet Explorer...) and click End Process. That should close
the browser and all associated windows/pop-ups along with it. If that
fails, you can always hold your power button in until the computer shuts
down (NOTE – I DO NOT RECOMMEND THIS SHUTDOWN PROCEDURE).
Now am
I infected? You might be. There is no guarantee that the pop-up did not
drop a drive-by downloader off when the pop-up activated. To be sure
you should check your system fully or have a qualified technician look
it over for you. If in doubt, have it checked out.
Until we cut off the money supply these types of scams will not only
continue but they will continue to outsmart the human element to get
what they want. Using some common sense decisions will prevent the cyber
criminals from winning.
Thursday, April 7, 2016
Wednesday, February 10, 2016
"We don't need no stinking recovery discs"...Wait, I do?
When I first began my career in the technology field, computer manufacturers would always send you set of recovery discs in the event that something drastic happened to your system and you needed to set things back to factory condition or far worse, change your hard drive. As years went by, they began placing this "system restore" on a separate partition of the hard drive and with a few commands, you could reset your computer back to factory condition. This was pretty convenient and they would still include the recovery discs so you had them. A little while later, the discs were no longer included but, if disaster struck, you could buy a set for $25 or $35.
There is your quick history lesson.
Recently, I had several clients who had hard drives that failed. This left them in that critical stage of "what do I do now". The good news is that all of the clients issues were worked out in a speedy and satisfactory manner but I want to discuss the importance of the recovery discs. Almost every computer will ship with an annoying blurb that returns now and again reminding you to create your recovery media. This is something that everyone should do. It is very convenient to have that recovery partition on your hard drive, but what will you do if your hard drive fails? You need the recovery discs. After the hard drive fails is not a good time to find this out. I recently learned that some manufacturers only maintain recovery libraries for their computers for a limited amount of time. That means after a few years, you may not be able to obtain the recovery media from your manufacturer.
It is a simple process and worth the time spent doing this when you first setup a new computer. It is even more valuable now if you have had a computer for some time. Create the discs. Get yourself a couple of DVD writable discs and locate the "Backup and Recovery" section on your computer and start the process. The process will walk you through every step telling you what to do and when to do it. Once you are done, you will now be equipped with the recovery tools needed in the event of an UN-recoverable hard drive disaster. While you're at it, make sure that you are regularly backing up your important data (documents, pictures, etc.).
Now, let's get started on that recovery, shall we?
NOTE - There are other good options for making an exact image of your drive that I will discuss in a future article.
There is your quick history lesson.
Recently, I had several clients who had hard drives that failed. This left them in that critical stage of "what do I do now". The good news is that all of the clients issues were worked out in a speedy and satisfactory manner but I want to discuss the importance of the recovery discs. Almost every computer will ship with an annoying blurb that returns now and again reminding you to create your recovery media. This is something that everyone should do. It is very convenient to have that recovery partition on your hard drive, but what will you do if your hard drive fails? You need the recovery discs. After the hard drive fails is not a good time to find this out. I recently learned that some manufacturers only maintain recovery libraries for their computers for a limited amount of time. That means after a few years, you may not be able to obtain the recovery media from your manufacturer.
It is a simple process and worth the time spent doing this when you first setup a new computer. It is even more valuable now if you have had a computer for some time. Create the discs. Get yourself a couple of DVD writable discs and locate the "Backup and Recovery" section on your computer and start the process. The process will walk you through every step telling you what to do and when to do it. Once you are done, you will now be equipped with the recovery tools needed in the event of an UN-recoverable hard drive disaster. While you're at it, make sure that you are regularly backing up your important data (documents, pictures, etc.).
Now, let's get started on that recovery, shall we?
NOTE - There are other good options for making an exact image of your drive that I will discuss in a future article.
Friday, June 19, 2015
Still Using Windows XP? Then Read On!
Use Anti-Virus Protection: It goes without saying that everyone should use a good anti-virus software. There are still a good number of free suites that are still supporting Windows XP, even if Microsoft is not. Take a look at AVG, Avast!, Comodo and Panda to name a few who have not announced end of Windows XP support dates as of yet.
Use Malware Protection: A very good companion to any anti-virus protection is the use of a good malware scanner. Again, there are many free options. The thing about free versions is that it is completely manually invoked. If you can part with the few dollars for say MalwareBytes Anti-Malware, then the program can be setup to check for updates and scan the system on a schedule.
TIP: While you are downloading MalwareBytes Anti-Malware, pick up the free MalwareBytes Anti-Exploit as well. Just one more layer of protection to help when you are browsing online.
Toss Internet Explorer: Besides the fact that Internet Explorer is stuck in version 8 under Windows XP, it is slow, bogged down and everyone is trying to exploit its many vulnerabilities. Using alternatives like Chrome, Firefox or others is the best way to go because they are still supported, safe and they self update without so much as a normal restart of the browser which we do anyway when we are done browsing, right?
Do Not Use Outlook Express: Like Internet Explorer, Outlook Express has been abandoned by Microsoft and therefore does not receive any love, or updates for that matter. So if you are not ready to abandon the application-style email client for the cloud-based solutions, then check out Mozilla Thunderbird, Windows Live Mail, IncrediMail, etc. Or, if you really like the Outlook experience, fork out $5 per month and get the Office 365 subscription.
Keep Checking Updates: I know, it sounds crazy, right? Didn't Microsoft stop supporting Windows XP? Yes, they did but there may be other elements of Microsoft that have available updates. One such item is the Malicious Software Tool. Also, if there is a major update to any hardware that is still supported then you can get that downloaded too.
So let's review. There are still plenty of users who have not yet given up the Windows XP platform. If you are still using it, all you have to do is be very careful and take some sensible precautions. Be sure that you are also self-monitoring where you go and that you are not being socially-engineered. You can still enjoy one of the greatest operating systems abandoned by Microsoft...at least for a couple more years.
Tuesday, February 3, 2015
Computer Support on a Stick? Hold That Thought!
You’ve seen the ads on television; Everything from a USB flash drive to solve all of your computing woes to inexpensive remote service techs. These sound like great tools when you are watching a thirty second or sixty second ad because they squeeze a lot of fantastic words into the delivery and the end result is that this flash drive or service will solve your problems instantly and forever! Remember that anything that sounds too good to be true probably is not.
So let’s break this down by the two different classes. The first class is the all-in-one USB stick. You purchase this product and insert it into a USB port and it is suppose to solve all the issues on your computer. There will be interaction by you, the consumer. This is a suite of tools that will need to be run individually to do certain functions of cleaning and disinfecting. But when you’re finished how do you truly know that the infections are gone? How do you know that your computer is actually clean? What if your infection was a root kit? Wait..what is a root kit? That is a lot of unanswered questions, right. Guess what, all you really paid for there was a glorified cookies and browser cache cleaner. It did nothing to eradicate the viruses, Trojans, spyware or anything else.
The second class is the over-the-telephone experts. Call them now and get your computer running faster in 30 minutes only $19.99! Well, the $19.99 is apparently a fee you give them to allow an unknown person remote access to your computer. Once in they tell you that you have $300-$1000 worth of necessary work to be done to your computer. Believe it or not many people will fall for this and the headaches that ensue afterwards are anything from even slower computers to more viruses to have pictures and documents stolen from your computer. What is that worth to you? Scary isn’t it? The end result is that you have to hire a professional anyway to undo the damage that was done when you could have hired a qualified technician in the first place to take care of your needs. Several know cases to me on this are that after not allowing the additional work to be performed, strange things happen after the “tech” logs off the computer.
So as you can plainly see there are problems with both of these classes of computer hope. The facts are that only a qualified technician can actually diagnose your computer and tell if you have a serious problem and how serious. No two viruses are the same; some keep regenerating after software or a tool gets rid of them. A USB stick will not tell you if you have legitimate problems lurking in your system. It takes the care and expertise of a professional who knows what to look for and the end result is that you are treated kindly and taking care of in a manner that is much more guaranteed than a flash drive you purchased off the television. Look into the guarantees that come with these other products and services. Trust your computer to an expert and develop a relationship with that individual or business. You will be much happier in the end.
So let’s break this down by the two different classes. The first class is the all-in-one USB stick. You purchase this product and insert it into a USB port and it is suppose to solve all the issues on your computer. There will be interaction by you, the consumer. This is a suite of tools that will need to be run individually to do certain functions of cleaning and disinfecting. But when you’re finished how do you truly know that the infections are gone? How do you know that your computer is actually clean? What if your infection was a root kit? Wait..what is a root kit? That is a lot of unanswered questions, right. Guess what, all you really paid for there was a glorified cookies and browser cache cleaner. It did nothing to eradicate the viruses, Trojans, spyware or anything else.
The second class is the over-the-telephone experts. Call them now and get your computer running faster in 30 minutes only $19.99! Well, the $19.99 is apparently a fee you give them to allow an unknown person remote access to your computer. Once in they tell you that you have $300-$1000 worth of necessary work to be done to your computer. Believe it or not many people will fall for this and the headaches that ensue afterwards are anything from even slower computers to more viruses to have pictures and documents stolen from your computer. What is that worth to you? Scary isn’t it? The end result is that you have to hire a professional anyway to undo the damage that was done when you could have hired a qualified technician in the first place to take care of your needs. Several know cases to me on this are that after not allowing the additional work to be performed, strange things happen after the “tech” logs off the computer.
So as you can plainly see there are problems with both of these classes of computer hope. The facts are that only a qualified technician can actually diagnose your computer and tell if you have a serious problem and how serious. No two viruses are the same; some keep regenerating after software or a tool gets rid of them. A USB stick will not tell you if you have legitimate problems lurking in your system. It takes the care and expertise of a professional who knows what to look for and the end result is that you are treated kindly and taking care of in a manner that is much more guaranteed than a flash drive you purchased off the television. Look into the guarantees that come with these other products and services. Trust your computer to an expert and develop a relationship with that individual or business. You will be much happier in the end.
Friday, September 20, 2013
Windows XP: End of an Era
Well, my friends, now rather than later this has to be said. The End of Life (EOL) for Windows XP (all versions) is just around the corner on April 8, 2014.
First of all, what is End of Life? This is a term used when companies assert that a product is at the end of its useful life and will no longer be marketing it, selling it or offering any support on the product. This is exactly what Microsoft is doing with their most successful operating system to date, Windows XP. Whether we agree or not, its their decision.
So what does this exactly mean to you? What this means is that Microsoft will no longer making available any of the critical and security updates and patches that you may be used to seeing about every two to three days. These updates provide patches to the software when it becomes hacked and made vulnerable to malicious intent. This will no longer happen. Meanwhile, after the EOL happens, any vulnerability found will be exploited in high risk. That means that your computer, data, etc is open for anyone to attack, take over and confiscate.
Sounds gloomy, right? Well ten or fifteen years ago, I might have had a different aspect on this and thought it would pretty safe to continue using for a few years...just so you can get comfortable with spending money for an upgrade. However, to paraphrase a great author's work, that was then and this is now. With cyber crime at unimaginable rates, I just cannot imagine there being a good reason to hang onto it...as good as it is.
So my suggestion is that you start working your way to the next big thing. Now, many people who run out and buy from the shelf at a local retailer will definitely wind up with Windows 8. You do have a choice, you can get Windows 7 if you order from the manufacturer and tell them what you want. Microsoft has it out as orders that all retailers have to push Windows 8. Not everyone is falling for it; Windows 8 still has under a 4% market share...take that Microsoft. You could always opt for a Mac and why not; Mac have a near 0% reputation of coming under attack. However, for most people the cost in prohibitive.
We here at Delaware Valley Tech Rescue are getting many calls from clients who are switching over now before the deadline so we are doing a good number of setups and we want to make that you are thinking about this now rather than later to avoid the rush.
So like it or not, Windows XP closes the book on itself but keep in mind that there are choices. You just have to take a good look at all the prospects.
First of all, what is End of Life? This is a term used when companies assert that a product is at the end of its useful life and will no longer be marketing it, selling it or offering any support on the product. This is exactly what Microsoft is doing with their most successful operating system to date, Windows XP. Whether we agree or not, its their decision.
So what does this exactly mean to you? What this means is that Microsoft will no longer making available any of the critical and security updates and patches that you may be used to seeing about every two to three days. These updates provide patches to the software when it becomes hacked and made vulnerable to malicious intent. This will no longer happen. Meanwhile, after the EOL happens, any vulnerability found will be exploited in high risk. That means that your computer, data, etc is open for anyone to attack, take over and confiscate.
Sounds gloomy, right? Well ten or fifteen years ago, I might have had a different aspect on this and thought it would pretty safe to continue using for a few years...just so you can get comfortable with spending money for an upgrade. However, to paraphrase a great author's work, that was then and this is now. With cyber crime at unimaginable rates, I just cannot imagine there being a good reason to hang onto it...as good as it is.
So my suggestion is that you start working your way to the next big thing. Now, many people who run out and buy from the shelf at a local retailer will definitely wind up with Windows 8. You do have a choice, you can get Windows 7 if you order from the manufacturer and tell them what you want. Microsoft has it out as orders that all retailers have to push Windows 8. Not everyone is falling for it; Windows 8 still has under a 4% market share...take that Microsoft. You could always opt for a Mac and why not; Mac have a near 0% reputation of coming under attack. However, for most people the cost in prohibitive.
We here at Delaware Valley Tech Rescue are getting many calls from clients who are switching over now before the deadline so we are doing a good number of setups and we want to make that you are thinking about this now rather than later to avoid the rush.
So like it or not, Windows XP closes the book on itself but keep in mind that there are choices. You just have to take a good look at all the prospects.
Sunday, July 10, 2011
Free Tech Support
Let me tell you about my favorite word. This word jumps out at you. It calls your name. The word is FREE.
Now let me tell you how you can get FREE tech support for your PC products. Starting Tuesday July 12th and every second Tuesday of each month you can listen to The Behind The Mike Show where I will be taking calls and answering your computer questions. You can call the toll free number (866) 417-4359 and check in with your questions regarding viruses, spyware, software and hardware. It's Tech Tuesday and the show runs from 9:00 - 10:00 PM Eastern.
So come on and listen right on your computer at any of the following links:
WBTM Radio
Reality 1 Radio
SRN One
TyneFM
Star Radio NY
Hope to hear ya there!
Now let me tell you how you can get FREE tech support for your PC products. Starting Tuesday July 12th and every second Tuesday of each month you can listen to The Behind The Mike Show where I will be taking calls and answering your computer questions. You can call the toll free number (866) 417-4359 and check in with your questions regarding viruses, spyware, software and hardware. It's Tech Tuesday and the show runs from 9:00 - 10:00 PM Eastern.
So come on and listen right on your computer at any of the following links:
WBTM Radio
Reality 1 Radio
SRN One
TyneFM
Star Radio NY
Hope to hear ya there!
Wednesday, June 15, 2011
No Maintenance? Bad Idea..
One of the absolute worse things that you could do for your computer is to not maintain it. Sure, we are all busy browsing, downloading, watching, listening, tweeting and more. If we do not keep these computers in top shape, they are liable to "unlike" you.
Maintenance on a computer means that the system is kept both physically cleaned and virtually cleaned. The system should be checked for maintenance issues with the operating system (Windows) and make sure the hard drive is healthy and the system is free from viruses, Trojans, malware and all of the things that we are afraid of catching. Also the system needs to be loved inside by way of a good cleaning.
Periodically is the answer. The computer can be maintained monthly, 3 months, 6 months or a year. The longer that you wait, the more at risk you become. If you are working on a laptop, then you can imagine how much faster such a small place becomes engulfed in heat and dust. I recommend that you do it or have it done. Of course, I can guide you on the cycle and even set you up with a maintenance plan. You can leave it to us to maintain it while you go and tweet about it to your heart's content.
If you wait too long...well...you shouldn't wait. Your computer has needs too; service them.
Call me for a special maintenance service for just $59! (302) 261-5397
Maintenance on a computer means that the system is kept both physically cleaned and virtually cleaned. The system should be checked for maintenance issues with the operating system (Windows) and make sure the hard drive is healthy and the system is free from viruses, Trojans, malware and all of the things that we are afraid of catching. Also the system needs to be loved inside by way of a good cleaning.
Periodically is the answer. The computer can be maintained monthly, 3 months, 6 months or a year. The longer that you wait, the more at risk you become. If you are working on a laptop, then you can imagine how much faster such a small place becomes engulfed in heat and dust. I recommend that you do it or have it done. Of course, I can guide you on the cycle and even set you up with a maintenance plan. You can leave it to us to maintain it while you go and tweet about it to your heart's content.
If you wait too long...well...you shouldn't wait. Your computer has needs too; service them.
Call me for a special maintenance service for just $59! (302) 261-5397
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